Return & Refund Policy

30-Day Satisfaction Guarantee

Your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

Returns

You may return your order within 30 days of delivery for a full refund or exchange, provided the item is in its original, unused condition with all original packaging and accessories.

How to Initiate a Return

Contact our team on WhatsApp with your order number
Our concierge will guide you through the return process
Ship the item back to our designated return address
Once received and inspected, your refund will be processed within 5–7 business days

Refunds

Refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank's processing time.

Exchanges

Would you like a different model or size? We're happy to arrange an exchange. Simply contact us and we'll take care of the details.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos. We will promptly send a replacement or issue a full refund — no questions asked.